Before returning any products, please be sure to review the following policies regarding returns. Returns are accepted only if the merchandise you received from us is defective, broken, or was shipped incorrectly.
Any returns must be authorized in advance by a customer service representative within 14 days from receiving the order.
Returns sent back without proper proof of purchase will not be processed, but returned to the customer.
Returns will not be accepted on items that have been worn, washed or improperly cared for.
Shipping and Handling charges may not be credited on returns.
Securely pack and seal the return merchandise and invoice in an appropriate shipping box or envelope, and send back to us using an insured service to the below address. (This will provide you with recourse on your package, as we cannot accept responsibility for packages that we do not ship ourselves.)
Send returns/exchanges to:
156 Cayuga Drive
Mooresville, NC 28117
You can contact us by email for any customer service requests at Support@mtjmerchandising.com