When can I expect my order?

  • Please allow 1-3 business days to process your order.
  • After that it generally takes another 2-3 business days for shipping.
  • Tracking information will be sent via email when your order ships from our North Carolina Fulfillment facility.

Why Have I Not Received My Order, yet I received confirmation that it was delivered?

  • A carrier may scan the package as "Delivered" when it is out for delivery and you may receive the delivery on the next business day. Packages are occasionally left with neighbors, a building manager, or your mail room and receiving department if shipped to a business.
  • Make sure to check areas such as a porch, garage, or even behind bushes. Please check with neighbors or household members as they may have received the package on your behalf.
  • If you do not receive the package within the next 2-3 business days, please let us know so we can work on a solution.

My shipping address was entered incorrectly, how do I fix it?

  • Please email us as soon as possible at support@mtjmerchandising.com